Return Policy
Thank you for shopping with Fragrant Fusion! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy below to ensure a smooth and hassle-free return process.
30-Day Return Policy:
We offer a 30-day return policy, starting from the date of delivery, for most items purchased from Fragrant Fusion. If for any reason you are not satisfied with your purchase, you may return the item(s) within this timeframe for a refund or exchange, subject to the terms and conditions outlined below.
Eligibility Criteria:
To be eligible for a return, the item(s) must be in their original condition, unopened, unused, and in the same packaging as received. Perfume products must be returned with the original seal intact. We reserve the right to reject returns that do not meet these criteria or are received after the 30-day return window.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at fusionfragrant@gmail.com to request a return authorization (RA) number.
- Include the RA number on the return package and ensure that the item(s) are securely packaged to prevent damage during transit.
- Ship the item(s) back to Fragrant Fusion using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
- Once we receive and inspect the returned item(s), we will process your refund or exchange within 5-7 business days.
Refund Process:
Refunds will be issued to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and a restocking fee may apply for certain returns. The amount refunded will be the purchase price minus any applicable fees.
Exchanges:
If you would like to exchange an item for a different size, color, or scent, please indicate your preference when requesting the return authorization. Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately at fusionfragrant@gmail.com. We will provide instructions for returning the item(s) and arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
Please note that certain items are non-returnable for hygiene reasons or due to their perishable nature. These include opened or used perfume products, as well as items marked as final sale or clearance.
Questions or Concerns:
If you have any questions or concerns regarding our return policy, or if you need assistance with a return, please don’t hesitate to contact our customer service team at fusionfragrant@gmail.com. We are here to help and ensure that your shopping experience with Fragrant Fusion is enjoyable and worry-free.
Thank you for choosing Fragrant Fusion for your perfume needs!
Feel free to adjust this draft to align with your specific return procedures and customer service policies.